Customer Fraud Agent

About the role

LUI - The Art of Gaming is looking for a Customer Fraud Agent for a full-time, office-based position. The role involves monitoring player accounts, investigating suspected fraud and working with Payments, Finance and Risk teams to meet regulatory standards. Shift work begins after the onboarding period.

Key responsibilities

• Monitor player accounts and identify potentially suspicious or unusual activity.
• Conduct thorough investigations into suspected fraudulent activities.
• Analyse transaction histories, patterns and irregularities to detect potential risks.
• Use fraud detection tools and systems to identify and prevent fraud.
• Prepare detailed fraud reports and keep accurate investigation records.
• Work with Payments, Finance and Risk teams to address threats and meet regulatory standards.
• Assist with chargeback investigations, payment disputes and related cases.

Required profile

• Previous experience as a Fraud Agent is required.
• Full professional proficiency in English.
• Understanding of common fraud schemes and trends in the iGaming industry.
• Knowledge of payment fraud indicators and suspicious transaction behaviour.
• Strong analytical, problem-solving and investigative abilities, with excellent attention to detail.
• Ability to make decisions under pressure and readiness to work rotating shifts.

What we offer

• Permanent employment contract.
• Private healthcare.
• 24 days of paid annual leave from the start.