IT Demand Manager

About the role

The IT Demand Manager is the first point of contact for internal business customers when they plan new IT initiatives. The role accompanies customers from the initial project idea through the business case to the approval and prioritization of the overall IT project portfolio. It is a stable position in a multinational company, offered under an employment contract.

Key responsibilities

• Work closely with business teams, helping them with technical issues and routine tasks
• Create and update architectural design documentation and diagrams
• Create and update cost calculations for different projects
• Assist in designing IT systems according to the organization's standards and roadmap, such as assessing server, storage and infrastructure sizing and analysing hardware sizing against application requirements
• Cooperate with IT teams on complex infrastructure tasks and non-routine support issues, and work with vendors on technical support cases
• Coordinate projects with the support of a Senior Lead Solution Architect and in contact with business clients
• Share in-depth cloud knowledge to help host Azure/AWS-based applications

Required profile

• Degree in business informatics, business administration or a comparable qualification
• Several years of professional experience in IT demand or project management
• Very good spoken and written English; German is an asset
• Excellent methodological, moderation, communication and presentation skills
• Hands-on mentality, conflict resolution, conceptual and analytical strength, careful working methods, motivation, personal responsibility and resilience

What we offer

• Flexible hybrid working, partly from home and partly in the office
• Professional development through an individual training plan, soft skills and technical trainings, and access to platforms such as Udemy for Business and LinkedIn Learning
• Structured onboarding and a buddy programme for new joiners
• An open, friendly culture based on well-being and diversity and inclusion

Applications are made online; the selection consists of online tests, a short online interview with a recruiter and interviews with team members, with feedback given regardless of the outcome.