Observability-Monitoring Specialist

About the role

Pollard Digital Solutions - Europe, a division of Pollard Banknote Ltd supplying lottery management and iLottery technology, is looking for an intermediate Observability-Monitoring Specialist. The role suits someone with hands-on experience building and maintaining observability platforms for scalable, cloud-native environments, working closely with platform engineering, SRE and development teams to ensure system reliability, performance and visibility.

Key responsibilities

• Design, implement and maintain observability solutions using Grafana Cloud and Grafana OSS
• Customize and manage Grafana Alloy pipelines for telemetry data collection and transformation
• Build and optimize observability for AWS services, focusing on CloudWatch metrics and logs
• Implement observability for EKS clusters using Prometheus, OpenTelemetry and Istio
• Monitor and analyze database performance, with a focus on Amazon RDS
• Instrument applications for tracing, profiling and visibility
• Collaborate with engineering teams to define and track KPIs and OKRs related to system health and performance
• Contribute to infrastructure-as-code efforts using Terraform (preferred) and support deployment of observability tools with Helm charts (preferred)
• Advocate for and apply SRE principles, platform engineering best practices and development productivity tooling

Required profile

• Minimum 3 years of experience in observability, DevOps or related IT roles
• Proven experience with Grafana Cloud and OSS, including alerting, dashboarding and SLOs
• Experience customizing and deploying Grafana Alloy
• Hands-on experience with Kubernetes (EKS) observability using Prometheus, OpenTelemetry and Istio
• Strong understanding of AWS observability tools, especially CloudWatch
• Familiarity with database monitoring, particularly Amazon RDS
• Ability to work well in a multi-location team and with application teams

Required skills

• Grafana Cloud, Grafana OSS, Grafana Alloy
• Kubernetes (EKS), Prometheus, OpenTelemetry, Istio
• AWS CloudWatch, Amazon RDS
• Terraform and Helm (preferred)
• Application instrumentation for tracing and profiling

What we offer

• Modern office space with on-site parking and a hybrid work environment
• Private health insurance and coverage for medical treatments outside Serbia
• Learning and development budget, profit sharing and sports activity budget
• Team-building and social activities, employee referral bonuses and additional perks