Salesforce Administrator (Revenue Operations)

About the role

LearnUpon, which partners with over 1,600 organisations worldwide, is hiring a Salesforce Administrator for its Revenue Operations Systems team in Belgrade. The team manages and evolves the Salesforce CRM ecosystem so that Go-to-Market teams stay connected and focused on customer success. The administrator maintains, scales and optimises the Salesforce environment, turning business needs into scalable technical solutions such as custom Flows, objects and automated workflows. About 1 day per week is spent in the Belgrade office.

Key responsibilities

• Serve as Salesforce System Administrator for end-users across Marketing, Business Development, Sales, Finance, Partnerships, Implementation, Customer Success, Product and Data Insights.
• Act as the main liaison between business users, external vendors and internal engineering teams.
• Evaluate, scope, prioritise and resolve business requests and support cases.
• Design, build, test and maintain declarative solutions: Flows, validation rules, custom objects, custom fields and page layouts.
• Promote data quality, reporting, integrations, administrative enhancements and change management.
• Onboard and train new users, and create documentation of configurations, workflows and admin procedures.
• Maintain Salesforce Revenue Cloud (RCA) processes: pricing, product catalogs, price books, discount approvals, quote templates and renewal/amendment/cancellation logic.

Required profile

• 2+ years of hands-on Salesforce administration, including configuring and maintaining Salesforce CPQ and/or Revenue Cloud.
• Ability to balance daily support cases with long-term projects and adapt to changing priorities.
• Analytical mindset, project management skills and clear communication of technical concepts.
• Nice to have: Salesforce Certified Administrator (ADM-201) and Advanced Administrator (ADM-211) certifications; SaaS Go-to-Market experience; data migration, API and SSO integration experience; user training and mentoring experience.

Required skills

• Declarative configuration: Flows, custom objects, formula fields, custom apps, page layouts and views.
• Experience with AI tools to streamline administrative work.

Hiring process: initial screening call, then practical interviews, followed by an interview with the CFO. Applications are made through the company's careers site.