SAS L1 Technical Support - SBOnet

About the role

NCR Voyix is hiring an L1 technical support specialist (Grade B1) in Belgrade, Serbia, to support the SBOnet (Smart Back Office) web applications used by quick service restaurants and operators across the US and Canada. The position involves installing the software, auditing data and troubleshooting real-time polling and reporting errors. Shift rotations are included.

Key responsibilities

• Provide technical onboarding support for new subscribers
• Complete daily and real-time audits of data
• Connect with customers using connectivity tools to resolve issues remotely
• Assist SBOnet subscribers with questions about reporting issues, feature requests and concerns
• Document new features and common questions in the knowledge base
• Troubleshoot SBOnet installations to resolution on two or more POS platforms
• Support SBOnet users by phone and email, and provide written and verbal reports as required
• Suggest features that will help users succeed with NCR's systems

Required profile

• Associate degree in Computer Science or technical trade school, or 3-5 years of experience in a technical role; progressive experience required for advanced levels
• Strong interest in the restaurant technology industry and the ability to empathize with restaurant managers and operators
• Excellent written and verbal communication and interpersonal skills
• Ability to work independently and within a team

Required skills

• Practical experience with PCs
• Understanding of SQL and networks
• Proficiency in Microsoft Office, including Outlook, Word, Excel and PowerPoint
• Desired: experience in customer support or the restaurant industry, and experience with SBOnet or a similar product