Service Desk Associate (German Speaker)

About the role

NCR Atleos, a global leader in expanding financial access, is hiring a Service Desk Associate in Belgrade, Serbia (hybrid). The role provides comprehensive database ATM management and software support for banks, handling incidents for financial customers.

Key responsibilities

• Incident identification, logging, categorization and prioritization, initial diagnosis, escalation when needed, resolution and closure
• Communicating with users throughout the life of an incident
• Coordinating with change management, problem management, service asset and configuration management, service level management and IT services
• Creating reports on client or supervisor request
• Other duties as assigned

Required profile

• Degree from a 4-year college or university
• Fluent German and English
• Proficiency in MS Office Suite
• Customer service experience; experience in ATM operations, bank operations, retail banking or similar is preferred
• Strong oral and written communication, keen listening and good coordination skills
• Good understanding of telecommunications, network and IT solutions and products

What we offer

• Private health insurance
• Life, accident and disability insurance
• Employee referral bonus program
• Wellbeing resources and baby bonus
• Internal career pathing and advancement opportunities
• Partner discounts for employees