Guest Experience Expert – Butler Service Desk Agent

About the role

The Guest Experience Expert – Butler Service Desk Agent will create memorable, personalized experiences for guests throughout their stay at St. Regis Belgrade. Working on the service desk, you will be the first point of contact, guiding visitors, handling requests and ensuring every interaction feels seamless and luxurious.

Key responsibilities

• Process check‑ins, check‑outs and operational transactions with a focus on guest satisfaction.
• Respond promptly to guest inquiries, service requests and local area recommendations.
• Prepare and submit daily reports, incident logs and service documentation.
• Maintain a safe, clean and professional work environment, adhering to company policies and confidentiality standards.
• Move throughout the property, standing, walking and lifting objects up to 10 lb without assistance.

Required profile

• High school diploma or equivalent (GED).
• No prior hospitality experience required; enthusiasm for guest service is essential.
• Ability to stand, walk and perform physical tasks for extended periods.
• Professional appearance, clear communication and a commitment to quality standards.

Required skills

What we offer

• Full‑time, permanent position within a world‑renowned luxury brand.
• Opportunities for career growth and training in the hospitality industry.
• Inclusive, equal‑opportunity workplace that values diverse backgrounds.