Immigration Support Specialist (German Speaking)

About the role

CIBT, a global provider of immigration and visa services for corporations and individuals, is hiring an Immigration Support Specialist who speaks German. The specialist works with the team to handle a high volume of visa cases across several countries, from initiation to submission, with accuracy, timely delivery and strong client service.

Key responsibilities

• Support clients by handling visa cases: starting them, reviewing them, advising on rules and procedures, preparing and submitting applications, tracking progress and following up until completion.
• Keep up with industry changes and share updates, forms and required documents with clients.
• Complete questionnaires and drafts on time according to Service Level Agreements and check data for mistakes.
• Use the Authorization of Service Form so client information matches their passport and documents.
• Set up and maintain client records in the secure database and upload accurate immigration documents such as entry visas.
• Help with billing by checking invoices and acting as a point of contact for report and error reviews.
• Maintain strict client confidentiality and comply with laws, regulations and company policies.

Required profile

• Graduate-level degree or equivalent; experience in travel, hospitality or embassy/consulate relations is an advantage.
• Fluent written and spoken German and English.
• Strong communication, organization and time-management skills, able to handle high volume.
• Solution-oriented, accurate and committed to high-quality client service.

Required skills

• Excellent writing and email skills.
• Computer literacy.

What we offer

• Starting monthly net salary of EUR 850, with periodic reviews.
• Hybrid work model, 23 days of annual leave plus Serbian public holidays.
• Health, life and accident insurance, FitPass membership and employee referral and recognition programs.
• Learning, development and career growth opportunities.
• Office refreshments, coffee and seasonal fruit.