Manager, Site Engagement Liaison

About the role

ICON Strategic Solutions is hiring a Site Engagement Liaison Manager in a sponsor-dedicated model, covering Hungary, Serbia, Slovakia and Turkey, with travel required. The role leads efforts to build and maintain strong relationships with clinical trial sites and ensures effective communication and collaboration throughout the study lifecycle.

Key responsibilities

• Oversee scientific operations workstreams so deliverables meet quality and timeline expectations.
• Build and maintain relationships with investigators, site staff and key stakeholders.
• Act as the main liaison between sites, CRO partners and internal study teams.
• Evaluate site capabilities and performance to support site identification, feasibility and selection.
• Oversee site start-up, activation, conduct and close-out, and support site contracting and activation with internal teams and external vendors.
• Monitor site performance, recruitment, enrollment, quality and compliance metrics, identify risks and implement mitigation plans.
• Drive site engagement strategies and action plans to improve performance, recruitment and retention.
• Provide oversight of CRO-delivered site management and ensure compliance with ICH-GCP, regulatory requirements and company procedures.
• Collaborate with Clinical Operations, Study Management, Medical Affairs, Regulatory Affairs and other stakeholders, and use performance data to support decisions and continuous improvement.

Required profile

• Degree in Life Sciences, Pharmacy, Nursing, Medicine or a related scientific discipline.
• 8+ years of clinical research experience in a CRO, pharmaceutical, biotechnology or healthcare setting, including site management, oversight, monitoring, clinical operations or study management.
• Solid scientific operations experience, managing competing priorities and developing a team.
• Experience supporting study start-up, site activation, recruitment, enrollment and site performance management.
• Experience working with and overseeing CROs and external vendors.
• Ability to travel domestically and internationally up to 50%.
• Legal right to work in the country where the role is based.

Required skills

• Strong understanding of clinical trial conduct, global drug development, ICH-GCP and regulatory requirements.
• Experience with CTMS, eTMF and other clinical trial systems is preferred.
• Analytical, risk management, problem-solving and decision-making skills.
• Excellent communication, stakeholder management and organizational abilities.

What we offer

• Competitive base salary and performance-related incentives.
• Health and wellbeing programmes, including medical, dental and vision coverage where applicable.
• Retirement and pension plans, life assurance and disability coverage.
• Employee assistance programmes and learning and development opportunities.