Residential Attendant - Bellstand

About the role

A full-time, non-management Residential Attendant-Bellstand position at a St. Regis hotel in Belgrade, Serbia. The role greets guests, assists them with their luggage and helps them get into and out of vehicles, while following company policies and quality standards.

Key responsibilities

• Greet and escort guests to their rooms, open doors and help guests and visitors enter and leave the property.
• Inform guests about property amenities, services, hours of operation and local areas of interest.
• Explain room features such as the room key, mini-bar, ice and vending areas, in-room safe and valet laundry services.
• Transport guest luggage to and from rooms and the bell area, and help with luggage storage and retrieval.
• Assist guests in and out of vehicles, including loading and unloading luggage, and give directions.
• Arrange transportation such as taxis, shuttles or limousines, and record advance requests; communicate parking procedures.
• Follow company policies, report accidents, injuries and unsafe conditions, and stay alert to undesirable persons on the premises.
• Maintain a clean, professional appearance, keep proprietary information confidential, welcome guests, anticipate their needs, assist people with disabilities and speak clearly and politely, including answering phones with proper etiquette.
• Comply with quality assurance standards and perform other reasonable duties asked by supervisors.

Required profile

• High school diploma or G.E.D. equivalent preferred.
• No related work experience or supervisory experience required.
• Ability to read and verify information in various formats, move quickly to meet work demands, stand, sit or walk for long periods, and lift or move objects up to 50 pounds alone and heavier ones with assistance.