Service Planner - NAMER

About the role

NCR Atleos' Field Support Center supports and plans field service activities worldwide, including repair, maintenance and installation of equipment. As a Service Planner (NAMER) in Belgrade, you will manage incoming service requests and coordinate them with technicians. The position is hybrid and requires willingness to work in shifts and on weekends, primarily supporting US working hours (13:00 - 07:00 CET).

Key responsibilities

• Manage incoming service requests in a timely, efficient and effective way.
• Plan, prioritize, assign and monitor all open requests for technicians, ensuring service is delivered on time according to contractual terms and conditions.
• Maintain effective, timely communication with technicians and obtain regular progress updates on outstanding work.

Required profile

• Professional proficiency in English, used in spoken and written work every day.
• Excellent communication and interpersonal skills, able to write, speak, listen and present information effectively and persuasively.
• Strong organizational acumen and ability to multitask, with a sense of urgency in daily tasks.
• Willingness to work in shifts and on weekends.

What we offer

• Competitive market salary and regular performance-based bonuses and rewards.
• A modern Belgrade campus office and a cafeteria/canteen.
• Private health insurance for you and supplementary coverage for dependents.
• Discounts with local retailers using the NCR Atleos badge.
• One-time appreciation sum for a new child and New Year's gifts for children.
• Professional support and counselling.
• Continuous professional development through NCR University and LinkedIn Learning courses, plus wellness and fitness programs.
• Rewards for referring new employees and internal career pathing.