Visa Consultant

About the role

CIBT Visa Consultants coordinate visa, passport and related services initiated through CIBT Consular Services, acting as dedicated points of contact for clients such as multinational corporations, governments, the travel and leisure industry and individuals. They take ownership of client relations and ensure travel documents are obtained as easily and quickly as possible.

Key responsibilities

• Provide expert email and phone support to help customers complete application forms for visas, passports and related services, and handle all other aspects of document processing accurately, efficiently and on time.
• Give accurate information on visa and passport requirements, processing and delivery, so customers stay with CIBT rather than submitting directly.
• Maintain clear understanding of requirements and ensure applications and documents are accurate, complete and timely.
• Keep customers informed with real-time updates and promote best practice, meeting or exceeding SLA standards.
• Build a customer base, educate clients on added-value products and resolve client issues proactively.
• Record information in the secure CIBT database according to company protocol, and keep up with product and requirement changes.
• Support colleagues, maintain strict client confidentiality and comply with laws, regulations and company policies.

Required profile

• Graduate-level degree or equivalent.
• Experience in travel, hospitality or embassy/consulate relations is an advantage.
• Fluent written and spoken English.
• Strong client service, communication and interpersonal skills, with attention to detail and accuracy.
• Ability to handle high volume, solve problems and manage time effectively.

Required skills

• Computer literacy with excellent writing and email skills.
• Secure handling of client data and PII.

What we offer

• Expected starting monthly net salary of EUR 800, with periodic reviews.
• Hybrid work model, 23 days of annual leave plus Serbian public holidays.
• Health, life and accident insurance, FitPass membership and employee referral and recognition programs.
• Learning, development and career growth opportunities.
• Office refreshments, coffee and seasonal fruit.