Automotive "Flying Doctor" Technician

About the role

MSX is seeking a field‑based Automotive "Flying Doctor" Technician to provide on‑site technical support across Serbia, primarily for electric buses. You will act as the escalation point for complex vehicle issues, ensuring timely repairs and continuous improvement of service processes.

Key responsibilities

• Manage escalated technical cases, validate information, perform deep‑dive analysis and define corrective actions.
• Deliver remote and on‑site support to dealers and technical teams to guarantee effective vehicle repair.
• Produce clear, structured technical reports for OEMs and internal stakeholders, highlighting risks, trends and improvement areas.
• Monitor activity KPIs (case ageing, recurrence, first‑time‑right fixes) and flag early warnings on product or process issues.
• Contribute to the technical knowledge base and best‑practice documentation, supporting Level 1 agents and workshops.

Required profile

• Strong automotive technical background with experience in diagnostics and complex repair within dealer, workshop or OEM environments.
• Proven ability to analyse technical data, fault codes and log files to identify root causes and recurring issues.
• Capable of translating OEM technical documentation, wiring diagrams and procedures into clear repair instructions.
• Excellent verbal and written English communication skills.
• Team‑player with a proactive, logical and inquisitive mindset.

Required skills

• Automotive diagnostics
• Fault code analysis
• Log file analysis
• OEM technical documentation interpretation
• Wiring diagram reading
• Electrical bus troubleshooting

What we offer

• Competitive salary
• Company car and assets
• Dynamic, international working environment
• Flexible working methods