Customer Growth & Retention Consultant – Upsell Specialist

About the role

The Customer Growth & Retention Consultant (Campaign Upsell Associate) is responsible for driving revenue growth by renewing and expanding existing customer contracts. Working in a hybrid setting from Belgrade, you will engage customers through phone, email, chat and ticketing to promote upsell and cross‑sell opportunities.

Key responsibilities

• Contact existing customers to renew contracts and increase contract value through upselling and cross‑selling.
• Make outbound calls during campaign periods to generate new upsell opportunities.
• Handle inbound emails, calls, chats and voicemails related to upsell enquiries, meeting agreed SLA targets.
• Maintain high service standards, follow company procedures, and ensure customer satisfaction.
• Take ownership of your targets and continuously look for ways to exceed them.

Required profile

• Proven experience communicating with customers over the phone in a target‑driven environment.
• Strong sales, negotiation and interpersonal skills.
• Self‑motivated, energetic and comfortable working in a fast‑paced, constantly changing setting.
• Excellent written and spoken English.

Required skills

What we offer

• Competitive base salary plus monthly commission.
• Food and travel allowance.
• Hybrid work model (3 days in office, 2 days remote).
• 25 days paid holiday, increasing up to 35 days.
• Extra days off for birthday, moving house and volunteering.
• Private medical insurance, travel discounts, Fit Pass discount, technology discount.
• Access to wellbeing platform, team sports, office massages and Sweet Tuesdays.