L1 Service Desk Agent

About the role

The L1 Service Desk Agent provides first‑line technical assistance to NCR Voyix customers, handling routine hardware and software issues and ensuring smooth daily operations of client environments.

Key responsibilities

• Interact directly with customers to resolve recurring or standard problems.
• Collaborate with NCR Voyix and third‑party vendor technicians to troubleshoot hardware and software incidents.
• Review incident history to identify recurring faults and update work orders with status information.
• Install, configure, and update hardware and software, applying remote fixes when possible.
• Allocate engineer appointment times for multi‑resource on‑site jobs.
• Respond to escalated calls and participate in product or customer‑base training.
• Apply troubleshooting checklists and use desktop diagnostic tools.

Required profile

• High school diploma or equivalent.
• Basic PC literacy and keyboard proficiency.
• Familiarity with Windows‑based applications and tools.
• Strong problem‑solving, analytical, and relationship‑building abilities.
• Excellent verbal and written communication, including active listening.

Required skills

• Windows operating system
• Hardware troubleshooting
• Software troubleshooting
• Remote support techniques
• Desktop diagnostic tools

What we offer

• Equal employment opportunity in a globally inclusive environment.
• Opportunities for training and professional development.