Strategic Account Manager – Groceries (Serbia)

About the role

Glovo is looking for a motivated Strategic Account Manager to lead its grocery portfolio in Serbia. You will be the main point of contact for top grocery partners, driving growth and ensuring a seamless experience for thousands of users ordering daily essentials through the app.

Key responsibilities

• Build and maintain strong relationships with Glovo’s top grocery partners through proactive communication and regular business reviews.
• Design and execute growth plans, including promotions, marketing activations, and menu performance initiatives.
• Monitor partner KPIs (e.g., sales, average order value, conversion rate) and deliver actionable insights to boost performance.
• Prepare and present reports and dashboards for partners and internal stakeholders.
• Gather partner feedback and translate it into product, marketing, and operational improvements.
• Onboard new partners, providing tools and information needed for successful integration.
• Achieve monthly and quarterly objectives set by the company.
• Collaborate with cross‑functional teams and report to the Head of Q‑Commerce.

Required profile

• Minimum 4 years of experience in account management or business consultancy.
• Strong knowledge of the retail and grocery sector is a plus.
• Proactive, organized, and detail‑oriented with a results‑driven mindset.
• Excellent commercial and analytical problem‑solving abilities.
• Proven stakeholder and relationship‑management skills.

Required skills