Team Manager, IP Recordals Team (Fixed Term)

About the role

Clarivate is looking for a Team Manager to lead its Recordals team within IP Service Operations, based in Belgrade. You will be responsible for both the people and the operational side of the team, creating the right environment for colleagues to develop and perform while ensuring strong, consistent service delivery. The role also offers scope to work across teams, solve operational challenges and improve processes. It is a fixed-term position.

Key responsibilities

• Lead day-to-day operations, set priorities and ensure high-quality, timely delivery against customer and business requirements.
• Monitor team performance using KPIs and SLAs, identify risks and gaps and drive corrective actions.
• Coach, mentor and develop team members through regular feedback, performance discussions and development planning.
• Manage team capacity, training, staffing and business continuity.
• Act as a key escalation point for complex operational and client issues.
• Build strong relationships with stakeholders and ensure clear, timely communication and reporting.
• Lead continuous improvement initiatives, including projects and automation.
• Ensure processes, documentation and team practices meet policy, compliance and audit requirements.

Required profile

• Bachelor's degree and/or equivalent work experience.
• 5 years of relevant experience in intellectual property, operations or a similar service-focused environment.
• Proficiency in English.
• Experience in a people management or team leadership role is a plus.

Required skills

• Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

What we offer

• 25 days of paid leave per year.
• Private health insurance, life and accident insurance, and mental health care.
• Yearly bonus and merit plan.
• Access to My Learning Platform and Fit Pass.
• Free rental bicycles.
• Hybrid work: minimum 3 days every other week in the Belgrade office, with core hours in CET.