VIP Account Manager – Czech Language (iGaming)

About the role

A VIP Account Manager in Belgrade, Serbia, will build and maintain strong relationships with Czech-speaking VIP players in the iGaming industry. The role is about providing exceptional service, ensuring player satisfaction and driving retention and growth within the portfolio, acting as the main point of contact for VIP clients.

Key responsibilities

• Manage a portfolio of Czech-speaking VIP players and build long-term, trust-based relationships with high-value clients.
• Contact players proactively to present new offers, bonuses and exclusive promotions.
• Monitor player activity and trends to spot opportunities and risks, and prepare regular reports on activity, performance and retention metrics.
• Provide tailored solutions and personalized service, and resolve player inquiries and issues quickly.
• Collaborate with internal teams to deliver an exceptional VIP journey and contribute to strategies for loyalty and lifetime value.
• Handle additional tasks assigned by the Head or Director of the department.

Required profile

• Fluent Czech and excellent spoken and written English.
• Proven experience in the iGaming / gambling industry (mandatory).
• At least 2 years in a VIP or account management role.
• Strong relationship-building, communication and organizational skills, analytical mindset and confidence under pressure.

Required skills

• Confidence using Microsoft Office and CRM tools.
• Ability to interpret data and KPIs.

What we offer

• Competitive salary with an attractive commission structure.
• Career development and training opportunities.
• Private healthcare plan and happy hour.