Customer Support Agent – Turkish Language
Workanova · Belgrade
Description du poste
About the role
We are looking for a bilingual Customer Support Agent fluent in Turkish and English to join a fast‑growing iGaming project. You will handle client inquiries via email and live chat, ensuring a high level of satisfaction and contributing to the project's success.
Key responsibilities
- Provide timely support to customers in Turkish through email and live chat.
- Process inquiries with attention to detail and accuracy.
- Identify customer needs proactively and suggest effective solutions.
- Maintain a focus on exceeding user expectations.
- Collaborate with the team to continuously improve processes.
Required profile
- Native Serbian speaker.
- Excellent written and spoken Turkish (minimum B2 level).
- Good command of English.
- Proactive attitude toward customer service and sales.
- Strong communication and negotiation abilities.
- High attention to detail.
- Willingness to work in shifts.
Required skills
What we offer
- Private health insurance.
- Training from international experts.
- Opportunities for rapid career advancement.
- Dynamic team environment.
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Workanova
Belgrade