Merchant Support Specialist T1
ccbill
Description du poste
About the role
The Merchant Support Specialist T1 will provide comprehensive support to CCBill's online payment processing merchants. This role involves technical assistance, integration guidance, and soft‑selling additional features to enhance merchant success.
Key responsibilities
- Handle client communications via phone, chat, and email, performing triage and troubleshooting of issues.
- Document merchant change requests and manage technical integrations with CCBill systems.
- Provide product expertise, soft‑sell CCBill features, and identify solutions to improve the merchant experience.
- Escalate issues to internal teams according to policies and support escalations from other customer support groups.
Required profile
- High school diploma or equivalent.
- Excellent verbal and written English communication skills.
- Professional demeanor with the ability to interact effectively at all organizational levels.
- Strong multitasking, prioritisation, and problem‑solving abilities.
Required skills
- Proficiency with Microsoft Word.
- Proficiency with Microsoft Excel.
- Familiarity with current web browsers and internet technologies.
Questions fréquentes
Pourquoi signalez-vous cette offre ?
Aller plus loin
Salaires, guides et recherches en Serbie.
Salaires par métier
Postulez en 30 secondes
Entrez votre email pour postuler. Un compte sera cree automatiquement.
En continuant, vous acceptez nos conditions d'utilisation.
Deja un compte ? Connexion
Une question sur cette offre ?
Posez-la ici : vous recevrez le récapitulatif de l'offre par e-mail, tout de suite.
Publie il y a 2 heures
Expire dans 1 mois
1 vues · 0 interesses
Boostez vos chances
Importez votre CV : nous vous proposons les offres qui matchent votre profil.
Analyse de votre CV en cours...
ccbill