German Customer Care Specialist

About the role

TaskUs, a provider of outsourced digital services and customer experience to technology companies, is hiring a German Customer Care Specialist. The role provides world-class, accurate, efficient and respectful service to customers on every call, measured against performance metrics.

Key responsibilities

• Address customer inquiries promptly and resolve issues efficiently to ensure customer satisfaction
• Research and give accurate, timely answers via phone, email and live chat
• Navigate internal and external documentation and resources to deliver high-quality service
• Identify and escalate priority or unresolved issues to the right internal teams
• Route calls to the right resources and document interactions according to standard operating procedures
• Spot emerging trends and patterns in issues and communicate them
• Handle every call professionally according to client quality guidelines and company protocols, KPIs and policies
• Work collaboratively with team members, supervisors and other departments and take part in training and seminars

Required profile

• Fluent German and English, written and spoken
• Great written and oral communication skills
• Adaptable, empathic and customer-focused, resilient and professional under pressure
• Detail-oriented, able to multitask and open to feedback

Required skills

• Computer literacy with Windows OS, Apple OS, Microsoft Office and Google applications
• Problem-solving and critical thinking

What we offer

• Competitive salary of 1,250 EUR gross per month
• Welcome bonus of 500 EUR gross
• Comprehensive benefits package
• Professional growth opportunities and internal mobility