Housekeeping Manager

About the role

The Housekeeping Manager is responsible for delivering an exceptional guest experience through immaculate cleanliness and visual standards onboard. This senior hospitality role leads a team of supervisors and crew, ensuring all housekeeping services meet premium brand expectations.

Key responsibilities

• Oversee daily housekeeping operations, guaranteeing rooms and public areas meet the highest cleanliness standards.
• Train, coach, and develop supervisors and crew members, maintaining a strong floor presence.
• Ensure compliance with safety, quality, environmental, and brand standards, including USPH and SQM guidelines.
• Manage chemical handling, equipment usage, and personal protective equipment protocols.
• Collaborate with other departments to coordinate service delivery and resolve guest issues promptly.

Required profile

• 2‑3 years progressive housekeeping managerial experience, preferably in upscale hotels, resorts, or cruise ships.
• Bachelor’s degree in hospitality management, business administration, or related field is preferred.
• Strong knowledge of cleaning techniques, chemical safety, and equipment handling.
• Familiarity with talent assessment, quality service standards, and basic HR policies.

Required skills

• Excel
• Word
• SQM
• OCIMS
• Fidelio
• LGA
• Medallia
• Kronos
• Chemical handling and safety procedures

What we offer

• Opportunity to work with a world‑leading cruise brand.
• Dynamic, multicultural onboard environment.
• Professional development and leadership growth.