Residences Coordinator

About the role

The Residences Coordinator provides personalized hospitality services to residence owners and their guests at the Belgrade Waterfront property. This full‑time position ensures a seamless, safe and welcoming experience by handling requests, providing information and coordinating with internal departments.

Key responsibilities

• Respond to residence owners’ calls, messages and requests, directing them to the appropriate department (e.g., Engineering, Housekeeping).
• Maintain and update residence rules, unit information, authorizations and vendor documentation in the BuildingLink system.
• Welcome guests, ensure professional appearance, and provide courteous farewells.
• Assist guests with disabilities and address service needs while prioritising safety and security.
• Answer telephone calls within three rings using proper etiquette and record all interactions accurately.
• Collaborate with other departments to resolve issues and support team goals.
• Perform physical tasks such as standing, walking and lifting items up to 10 lb throughout the shift.

Required profile

• High school diploma or G.E.D. equivalent.
• Minimum of one year of relevant hospitality or guest‑services experience.
• Strong communication skills and professional demeanor.
• No supervisory experience required.

Required skills