Senior Procurement & Customer Service Specialist

About the role

We are looking for a Senior Procurement & Customer Service Specialist to join HAV I Logistics in Belgrade. The role supports both procurement and customer‑service functions, ensuring product availability, smooth logistics, and high customer satisfaction.

Key responsibilities

• Manage daily procurement activities, coordinate with suppliers and internal teams to guarantee supply continuity.
• Monitor inventory levels, mitigate supply risks, and oversee international transportation and customs communications.
• Serve as the primary contact for customers on orders, deliveries, product availability, claims, and operational inquiries.
• Process orders promptly, handle and document customer claims, and maintain proactive communication.
• Prepare regular reports, analyses, and performance updates for customers and management.
• Support and coordinate the work of the local team.

Required profile

• University degree in Supply Chain, Logistics, Business Administration, Economics or a related field.
• Minimum 3 years of experience in procurement, supply chain, logistics or customer service.
• Fluent in Serbian and at least B2 level English.
• Strong knowledge of international transportation and customs processes.
• Leadership experience is an advantage.

Required skills

• MS Office

What we offer

• Adequate remuneration with an annual performance‑based bonus.
• Private health insurance.
• Opportunity to work in an international, stable company with established standards.