Account Support Sr Analyst - Revenue Assurance & Reporting

About the role

NCR Atleos, a global provider of financial access solutions, is hiring an Account Support Sr Analyst (Grade 11) in Belgrade, Serbia, within its Revenue Assurance & Reporting team. The role protects revenue and margin by making sure services delivered and contractual billing requirements are accurately reflected in customer billing and that the costs of delivering them are understood and controlled. It combines billing and reconciliation with analytical reporting and application administration.

Key responsibilities

• Own recurring and ad-hoc revenue assurance activities, identifying, investigating and resolving revenue leakage, underbilling and unsupported billing.
• Compare services delivered, contractual requirements and actual billing, quantify financial exposure and drive corrective actions.
• Perform detailed billing reconciliations across contracts, operational records, source systems and invoices, and investigate billing exceptions and missing charges.
• Analyze vendor costs and operational spend, and develop reporting on revenue, billing completeness, cost-to-serve, exceptions and risks.
• Create and maintain Power BI dashboards and management reports, and extract, combine and validate data from databases and business applications.
• Administer business databases and web applications such as Quickbase, and provide limited ServiceNow user and access administration support.
• Support UAT, system upgrades and process improvements, and document reporting logic, reconciliation controls and user processes.
• Partner with Finance, Billing, Operations, Technology and Vendor Management, and continuously improve automation and controls.

Required profile

• Bachelor's degree or at least 5 years of relevant experience in revenue assurance, billing operations, reconciliation, data analysis, reporting or application administration.
• Demonstrated billing analysis and reconciliation experience, and experience analyzing vendor costs and cost-to-serve data.
• Hands-on database or application administration experience; fluent English.
• Ability to work independently, manage multiple priorities and communicate clearly with diverse stakeholders.

Required skills

• Quickbase administration (strongly required)
• Extended ServiceNow knowledge, especially reports, data support, UAT and upgrade support
• Practical Power BI and advanced Excel (lookups, PivotTables, formulas)
• Revenue assurance, billing reconciliation, contract-to-bill validation and data quality controls

What we offer

• Private health insurance, life, accident and disability insurance
• Employee referral bonus program and wellbeing resources
• Baby bonus and discounts for partners
• Internal career pathing and advancement opportunities