AR Collection Specialist

About the role

Kuehne+Nagel is expanding its presence in Serbia with a new Knowledge Center and is looking for an AR Collection Specialist to take ownership of the Accounts Receivable function in a dynamic, cross-functional environment. The role drives timely collections, builds strong customer relationships, resolves issues end-to-end and contributes to process improvements that affect cash flow.

Key responsibilities

• Oversee and manage the Accounts Receivable portfolio, ensuring timely and accurate collection of outstanding invoices
• Follow up on overdue balances by phone and email and secure commitments for payment
• Review aging reports regularly, identify high-risk or delinquent accounts and take follow-up action
• Investigate billing discrepancies, resolve disputes and work with internal teams on solutions
• Maintain organized records of collection activities in internal systems
• Prepare reports on collection performance, overdue trends and cash flow forecasts for management
• Work with Sales, Customer Service and Finance to improve end-to-end processes and efficiency
• Contribute to process optimization and the adoption of best practices

Required profile

• Bachelor's degree in Finance, Accounting, Business or a related field preferred
• At least 3 years of hands-on experience in Accounts Receivable or Collections
• Excellent written and spoken English; additional languages are an advantage
• Strong communication, negotiation and customer-facing skills, with the ability to work independently and meet deadlines

Required skills

• Strong proficiency in Microsoft Office; advanced Excel (pivot tables, formulas, lookup functions) is a significant advantage
• Experience with ERP systems such as SAP or Oracle is a plus

What we offer

• A safe and stable environment within a global logistics company
• Personalized development plans, continuous training and learning opportunities
• Clear paths for internal advancement and support for employee well-being
• Hybrid work environment