Business Operations Analyst

About the role

NCR Atleos, a global provider of financial access solutions with about 20,000 employees, is hiring a Business Operations Analyst. The role focuses on reviewing field service activities for assigned customers, identifying out-of-scope work and supporting time-and-materials (T&M) billing.

Key responsibilities

• Understand contractual language defining field service activities not covered by the maintenance contract.
• Review service activities generated for assigned customers and, using contract knowledge, identify out-of-scope activities.
• Create financial reports for billable activities in line with the customer contract's terms and conditions.
• Pay close attention to detail in reporting and invoicing, including customer data, payment terms, taxes and pricing.
• Identify process gaps and drive continuous improvement and automation to reduce costs.
• Prepare an executive summary showing the cost or profit of the activity.
• Coordinate with internal teams to enable an efficient T&M billing process.
• Analyze business activities for assigned customers to identify revenue gaps.

Required profile

• Excellent knowledge of Turkish.
• Basic knowledge of Spanish is preferred.
• Strong data analysis, reporting and dashboard creation skills, with attention to detail.
• Ability to work to deadlines and manage several priorities at once.

Required skills

• Advanced Excel, including functions and reporting.
• Power BI for data analysis and visualization.
• Microsoft Office suite, Outlook, Teams, SharePoint and Power Automate.
• Use of tools such as Oracle, TAMBA, Invoice Engine, NCDM and SOM.

What we offer

• Private health insurance and life, accident and disability insurance.
• Employee referral bonus program and wellbeing resources.
• Baby bonus.
• Internal career pathing and advancement opportunities.
• Partner discounts for employees.