Business Operations Director, Europe

About the role

You will provide tactical direction and unify complex business relationships across Europe. The Business Operations Director (BOD) Europe is a senior operational leadership position that leads, coordinates, and continuously improves the business operations infrastructure supporting Deployment Solutions Europe.

Key responsibilities

• Lead operational planning and execution of Deployment Solutions Europe projects, defining delivery models, timelines, resources, processes and governance.
• Direct project implementation activities including initiation, requirements gathering, scheduling, risk management, testing, training, deployment and transition to steady‑state operations.
• Coordinate internal business services such as HR, finance, compliance, legal, analytics, CRM, IT, learning, fleet, payroll and expense management.
• Identify inefficiencies and develop standardized processes to improve efficiency, scalability and quality across European operations.
• Act as operational liaison with clients, project leads, business development, senior leadership and internal support teams.
• Support financial discipline through budget monitoring, invoice processing, cost control and contractual service level management.
• Oversee technology enablement, ensuring CRM, reporting, field automation and learning tools are configured, adopted and used effectively.

Required profile

• BA/BS degree or equivalent relevant experience.
• Proven experience in pharmaceutical, healthcare, life‑sciences or commercial outsourcing.
• Extensive background in business operations, project delivery, client services or operational management.
• Track record of leading complex, multi‑country, cross‑functional initiatives in a matrixed international environment.
• Strong client‑facing, stakeholder management, presentation and written communication skills.
• Fluent English; additional European language (German or French) is desirable.

Required skills

• CRM platforms – Veeva or Salesforce.com.
• Field automation, reporting and analytics tools.
• Project management software.
• Microsoft Office suite – Word, Excel, PowerPoint, Teams, SharePoint.
• Working knowledge of Copilot for Microsoft 365 and other AI platforms.