Case Specialist (Pharmacovigilance)

About the role

We are seeking a qualified Case Specialist in Pharmacovigilance to join our dynamic team in Serbia. This fixed‑term position (2 years, renewable) focuses on quality control of vigilance cases and supports medical evaluation activities within our hub.

Key responsibilities

• Perform quality control of vigilance cases, ensuring accurate medical evaluation and data entry.
• Enter case data into ad‑hoc databases or client‑specified formats.
• Follow up on case requests via phone or email and conduct pre‑analysis of complex cases.
• Code cases according to applicable dictionaries and assess causal relationships.
• Determine seriousness, nature, and submission requirements for each case.
• Validate documents produced by Data Managers or Vigilance Associates.
• Close vigilance files and set up ICSR/MLM filters.
• Provide medical information support to the medical information division.

Required profile

• Doctor or pharmacist by training.
• Minimum 2‑3 years experience in quality control of pharmacovigilance cases for service providers.
• Familiarity with current pharmacovigilance regulations and processes.
• Strong analytical mindset, team orientation, and ability to multitask.

Required skills

• Proficiency with Microsoft Office tools.
• Experience with databases and data‑entry systems.