Change Manager

About the role

The Change Manager is the operational owner for all Business-as-Usual change activity on the McDonald's UK Managed Services contract. This customer‑facing position ensures planned changes are assessed, coordinated, approved and implemented while minimizing risk to restaurant operations.

Key responsibilities

• Own the end‑to‑end change management process, reviewing, assessing and prioritising customer change requests.
• Maintain audit trails, manage change schedules, blackout periods and deployment limits.
• Coordinate software deployments, communicate with stakeholders, and ensure testing, certification and approvals are completed.
• Identify and mitigate change‑related risks, conduct root‑cause analyses and drive continuous improvement.
• Develop operational reporting on change success rates, KPIs and incident trends.

Required profile

• 5+ years of experience in Change Management, Service Delivery, Release Management or IT Operations.
• Experience supporting enterprise‑scale managed services and high‑availability production environments.
• Strong stakeholder management and communication skills in a fast‑paced, customer‑facing setting.

Required skills

• ITIL Change Management processes.
• ServiceNow or similar ITSM platform.
• Advanced Microsoft 365 proficiency (Excel, PowerPoint, Teams, SharePoint).