Cloud Business Development Manager

About the role

SoftwareOne, a global provider of software and cloud solutions present in over 70 countries, is looking for a new Business Development Manager - Cloud in Belgrade, Serbia. Working in a hybrid arrangement and reporting to the Cloud Services Director, you will drive business growth by building strategic client relationships, identifying new opportunities and ensuring customer success through tailored cloud and managed service solutions. You will also contribute to the company's technology and business strategy, overseeing operational performance, financial results and long-term customer and partner development.

Key responsibilities

• Build and maintain strategic relationships with key clients, act as a trusted advisor, manage governance and escalations, and drive customer satisfaction, retention and growth
• Lead the selection, contracting and performance management of vendors and technology partners, ensuring cost efficiency, SLA compliance, quality delivery and security standards
• Own the delivery of services and projects, overseeing resource planning, execution, quality, profitability and continuous improvement
• Manage and develop delivery and technical teams, ensuring resource utilization, performance, risk mitigation and business continuity
• Contribute to technology strategy and roadmap planning, manage budgets, monitor financial performance and margins, and share insights on results, risks and growth opportunities

Required profile

• Experience in IT channel sales and selling cloud/managed services (Azure and/or AWS)
• Proven ability to win new business, grow accounts and drive revenue in a cloud services environment
• Strong client, stakeholder and partner management skills, with experience building trusted relationships
• Experience working with system integrators, MSPs, vendors and technology partners
• Background in service delivery, operations and team leadership within IT services
• Commercially minded, with experience in budget management, profitability and business growth strategies
• Fluent professional English and Serbian, written and verbal; a valid visa for Serbia required

Required skills

• Selling cloud and managed services (Azure and/or AWS)
• Understanding of managed services, including SLAs, commercial models and service delivery processes
• Budget management and profitability awareness

What we offer

• A mentor supporting your start with advice and action
• President's Club recognition from leadership and peers
• Lifelong education through a variety of training and development opportunities
• Hire to Grow program focused on optimizing internal structures and feedback culture