Communications Clerk (NPSA-3) – Digital Innovation Portfolio

About the role

The UNDP Serbia Digital Innovation Portfolio drives digital transformation across the country, covering digital governance, cyber resilience, e-services, digital literacy and future-ready skills. It needs a Communications Clerk to support public relations, simplify complex technical topics for public channels and help promote portfolio events and achievements, in close coordination with the UNDP Serbia Communications Unit. The post is open to all applicants.

Key responsibilities

• Support the preparation and coordination of workshops, hackathons, tech talks and bilateral digital exchanges, including agendas, moderation scripts, talking points and logistics materials, and provide on-site coverage (photography, social media, guest facilitation)
• Simplify technical topics such as cyber resilience, data privacy and e-government platforms into content for a general audience
• Draft articles, blog posts, press releases and success stories, and prepare inputs for monthly/quarterly newsletters for government partners, tech sectors and international digital agencies
• Ensure digital content, graphics and messaging align with UNDP corporate communication guidelines and are ready for dissemination through official UNDP Serbia channels
• Support coordination between the portfolio and the central UNDP Serbia Communications Team
• Take part in training and capacity-building activities, and maintain records of project data, case studies, photos and other documents for knowledge sharing and advocacy

Required profile

• Secondary education
• At least 3 years of relevant experience in communications, digital media, digital marketing, public relations or related fields
• Fluency in Serbian and English
• Previous experience with international organizations, development agencies or public sector institutions is an asset

Required skills

• Drafting and editing articles, press releases, newsletters, success stories and social media content
• Supporting digital and multimedia content, including graphics, photos and short videos with design and editing tools
• Organizing and covering events, workshops and conferences
• Contributing to social media channels and digital communication campaigns
• Translating technical project updates into simple, engaging stories and posts
• Basic event photography, live social media coverage and speaker/guest facilitation
• Experience acting as a communication bridge between a technical portfolio team and the central UNDP communications unit