CRM Project Manager

About the role

Better Collective is looking for a CRM Project Manager in Belgrade to keep its Salesforce and revenue systems work organised and moving. You turn agreed priorities into delivery plans, track progress, raise risks early and keep everyone informed. You report to the Head of Revenue Systems & Architecture and work closely with the CRM Technical Lead, business analysts, the QA & Release Manager and commercial stakeholders. The role suits someone early in their project management career who wants real responsibility from day one.

Key responsibilities

• Turn agreed priorities into delivery plans with clear milestones, owners and dates.
• Keep the backlog and project boards up to date and give regular, honest status updates.
• Track risks, issues and dependencies and ensure the right person deals with each one.
• Run planning, stand-ups, reviews and retrospectives with the delivery team.
• Keep commercial stakeholders informed about timelines and changes, together with the Enablement Manager.
• Align delivery plans with the release calendar, together with the QA & Release Manager.
• Follow up on actions and decisions so nothing is lost between meetings.

Required profile

• 1 to 3 years of experience in project management, project coordination or a similar delivery role, ideally on software or IT projects.
• Fluent written and spoken English.
• Clear written and spoken communication, including with non-technical stakeholders.
• Nice to have: exposure to Salesforce or other CRM projects, and a project management certification such as PMP, Lean Six Sigma or similar.

Required skills

• Experience with a work-tracking tool such as Jira or Linear is a plus.

What we offer

• Private health insurance.
• Sick leave fully paid.
• Canteen with free meals and drinks.
• Flexible working hours, with occasional work from home options.
• Additional vacation days after two years in the company.
• Up-to-date equipment and a modern office in the city centre.

Applications close on 12 December; send a CV and cover letter in PDF, in English. Expected start date: as soon as possible.