Customer Payment Agent

About the role

LUI - The Art of Gaming, a fast-growing company managing and marketing several brands in the iGaming industry, is looking for a Payment Agent. This is a full-time, office-based position with shift work after the onboarding period.

Key responsibilities

• Process player withdrawals accurately and efficiently, in line with internal policies.
• Review and verify payment documentation while ensuring compliance with KYC/AML requirements.
• Work closely with the Support and VIP teams to deliver a smooth payment experience and high-quality customer service.
• Monitor transaction patterns, spot irregularities and escalate potential risks when needed.
• Support the continuous improvement of payment processes, procedures and internal workflows.

Required profile

• Previous experience as a Payment Agent is required.
• Full professional proficiency in English is required.
• Experience in iGaming or another fast-paced industry is a strong advantage.
• Excellent attention to detail, strong organisational skills and a proactive, solution-oriented mindset.
• Ability to multitask and perform under pressure; collaborative team player with a customer-focused approach.

What we offer

• Private healthcare.
• 24 days of paid annual leave from the start.
• Permanent employment contract.