Customer Quality Contact

About the role

Versigent is looking for a Customer Quality Contact to act as the primary interface between customers and internal teams. You will ensure product and process compliance with customer requirements while driving continuous improvement across quality systems.

Key responsibilities

• Manage and implement customer‑specific quality requirements.
• Analyze quality issues and define corrective and preventive actions.
• Monitor process performance and initiate improvement actions.
• Develop and maintain control plans and quality documentation such as PFMEA.
• Participate in PPAP activities and ensure compliance with standards.
• Track cost of poor quality (CoPQ) and identify optimization opportunities.
• Coordinate customer complaint handling and resolution.
• Support continuous improvement of processes and quality systems.

Required profile

• Minimum high school diploma (IV level of education).
• Experience in a similar role; automotive industry experience is a plus.
• Fluent English communication skills.
• Enthusiastic, creative, team‑oriented with strong analytical abilities.

Required skills

• Advanced proficiency with Microsoft Office.

What we offer

• Opportunities for professional growth in an international environment.
• Ability to implement own ideas and solutions.
• Supportive tools, resources, and a collaborative culture.