Customer Quality Engineer

About the role

The Customer Quality Engineer serves as the primary liaison for customer quality issues, ensuring timely communication, root‑cause analysis, and resolution of claims in an automotive environment.

Key responsibilities

• Act as the main point of contact for customer quality concerns, complaints and related topics.
• Lead root‑cause analysis using Ishikawa, 5 Why and other methodologies, and define corrective and preventive actions with cross‑functional teams.
• Track and report quality KPIs such as claims, PPM, COPQ, sorting activities and escalation status.
• Support customer audits and ensure compliance with IATF 16949 and customer‑specific requirements.
• Maintain quality documentation including 8D reports, quality alerts, control plans and accurate claim records.

Required profile

• University degree in Engineering, Quality Management or a related technical field.
• Experience in customer quality within the automotive industry.
• Strong analytical, problem‑solving and communication skills.
• Ability to work in a dynamic, fast‑paced environment and fluency in English (written and spoken).

Required skills

• Ishikawa (fishbone) analysis
• 5 Why methodology
• 8D problem‑solving process
• FMEA
• Control Plan development
• IATF 16949 standards knowledge
• Use of customer portals for claim handling
• Proficiency with MS Office suite