Customer Service Representative - Order Management

About the role

Mondelēz International is looking for a Customer Service Representative to handle order modification and the allocation of available stock to customer orders when stock is constrained, working towards service and fill rate targets. The role sits within a regional business model managed by Mondelēz Europe GmbH, Switzerland, and covers order management, customer service and logistics.

Key responsibilities

• Process customer sales orders smoothly and reliably, following current Mondelēz policies and procedures and local legal requirements.
• Ensure on-time, accurate order processing and fulfillment, including billing, price and terms and conditions maintenance in the system.
• Establish and maintain an efficient, customer-oriented information flow with customers.
• Share responsibility for achieving Customer Service KPIs and cooperate with the CS&L department and other functions.
• Propose and implement action plans to improve Customer Service processes, and take part in meetings and projects.
• Support the manager on initiatives and projects and on SAP KU activities.
• Be accountable for customs processes related to the authorized exporter of origin for MDLZ Zagreb d.o.o.

Required profile

• Experience in an order-to-cash environment.
• Experience in customer service, logistics and sales.
• Experience in an FMCG/CPG company.
• A customer-facing role within customer service, logistics or sales.
• Good knowledge of the total supply chain and order-to-cash process.

Required skills

• SAP competence at a high level.
• Good numerical, analytical and logical reasoning skills.
• Strong analytical and problem-solving skills.
• Knowledge of Microsoft Office applications.