Customer Success Manager

About the role

Social Discovery Group is seeking a proactive Customer Success Manager to support its global user base across multiple social entertainment platforms. You will act as the primary point of contact for customers, ensuring their questions are answered promptly and their experience remains positive.

Key responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve issues efficiently with the goal of retaining customers.
• Identify opportunities to promote additional platform features and services.
• Maintain high service quality standards and document interactions.

Required profile

• Fluent English communication skills; additional languages (Japanese, Spanish, Chinese) are a plus.
• Experience working with international customers.
• Fast typing speed in English.
• Ability to quickly learn and absorb large volumes of information.
• Strong emotional intelligence and the capacity to handle stressful situations.

Required skills

What we offer

• Remote full‑time position with a 6 am – 3 pm UTC shift, Tuesday to Saturday.
• 28 calendar days of vacation plus 7 wellness days per year.
• Performance bonuses up to $5,000 for successful referrals.
• 50% reimbursement for professional training, conferences, and meetings.
• Corporate discounts for English lessons and health‑related compensation up to $1,000 per year.