Customer Support Agent – Italian Speaker

About the role

The Customer Support Agent will work from the Belgrade office, providing bilingual (Italian/English) technical assistance to NCR Voyix customers. You will act as the first point of contact for hardware and software issues, collaborating with internal teams and third‑party vendors to ensure timely resolution.

Key responsibilities

• Resolve recurring or standard customer problems related to hardware and software.
• Coordinate with NCR Voyix technicians and third‑party vendors to troubleshoot and fix issues.
• Maintain daily and weekly incident tracking sheets and report performance metrics.
• Review incident histories to identify recurring faults and implement preventive measures.
• Allocate engineer appointment times for multi‑resource on‑site jobs and update work orders with status information.

Required profile

• Fluent in Italian and English, both written and spoken.
• High school diploma or equivalent.
• Strong problem‑solving, analytical, and relationship‑building abilities.
• Excellent verbal, written, and listening communication skills.

Required skills

• Basic PC literacy with keyboard proficiency.
• Understanding of Windows‑based applications and tools.
• Experience using desktop diagnostic and troubleshooting checklists.