Customer Support Agent L1 - Italian Speaker

About the role

NCR Voyix, a global provider of unified commerce platforms for shopping and dining, is hiring a Level 1 Customer Support Agent who speaks Italian, based in Belgrade. The agent works directly with customers and with NCR and third-party vendor technicians to resolve hardware and software problems.

Key responsibilities

• Resolve recurring or standard customer problems and work with NCR and vendor technicians on hardware and software issues.
• Provide daily and weekly incident tracking sheets and review incident history to identify recurring faults.
• Help clients install, configure and update hardware and software, and fix equipment issues.
• Allocate engineer appointment times for multi-resource jobs, update work orders and give status updates.
• Distribute workload to meet SLAs and respond to escalated calls when needed.
• Take part in product or customer base training and apply remote fixes using guided search and troubleshooting checklists.

Required profile

• Fluent in Italian and English.
• High school diploma.
• Basic PC literacy, keyboard proficiency and understanding of Windows-based applications.
• Problem-solving, analytical, relationship-building and communication skills (verbal, written and listening).