Customer Support Agent L1 – Russian Speaker
ncr · Belgrade
Description du poste
About the role
The Customer Support Agent L1 will join NCR Voyix’s Belgrade office to provide first‑line assistance to Russian‑speaking customers. Working primarily on the 1st and 2nd shifts, the role involves troubleshooting hardware and software issues and ensuring service level agreements are met.
Key responsibilities
- Resolve recurring or standard customer problems and log incident tracking sheets.
- Collaborate with NCR Voyix and third‑party vendor technicians to diagnose and fix hardware or software faults.
- Update work orders, allocate engineer appointments, and provide status information to clients.
- Participate in escalated call handling and product or customer‑base training sessions.
Required profile
- Fluent in Russian and English (both written and spoken).
- High school diploma or equivalent.
- Basic PC literacy with strong keyboard proficiency.
- Problem‑solving, analytical, and relationship‑building abilities.
Required skills
- Proficiency with Windows‑based applications and tools.
- Keyboard proficiency for efficient data entry.
- Basic hardware and software troubleshooting techniques.
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ncr
Belgrade