GTW Clerk - Customs Warehouse

About the role

A Gateway Operations team is looking for a reliable and motivated GTW Clerk to support inbound and outbound shipment processing, customs warehouse activities, shipment handling and documentation. The role ensures compliance with customs legislation, DHL procedures, security requirements and network service standards. The position is based in Belgrade.

Key responsibilities

• Process inbound and outbound shipments according to warehouse procedures, local legislation and DHL network standards.
• Handle loading, unloading, sorting, storage, packing, unpacking and preparation of shipments.
• Prepare shipments and documentation for customs physical inspections and take part in inspections when required.
• Enter data accurately and on time in DHL systems and use shipment checkpoints correctly.
• Carry out customs warehouse tasks such as inventory control, shipment records and monitoring of goods under customs supervision.
• Prepare documentation for outbound shipments and commercial air transport, in line with customs legislation, IATA requirements, DHL procedures and security standards.
• Maintain accurate customs documentation and provide operational reports.
• Communicate professionally with customers, customs officials, brokers and internal stakeholders.
• Support departmental targets, continuous improvement of processes and relevant projects.

Required profile

• Good knowledge of customs procedures and customs legislation.
• Understanding of warehouse processes and shipment handling.
• Strong attention to accuracy, reliability and service quality.
• Good communication skills and professional approach.
• Ability to work in a team and in an operational environment.
• Good command of written and spoken English.

Required skills

• Customs procedures and customs legislation
• IATA requirements
• DHL procedures
• Computer literacy