Guest Experience Expert / Front Desk Agent

About the role

The Guest Experience Expert, also known as Front Desk Agent, delivers memorable and unique experiences for guests throughout their stay at the St. Regis hotel in Belgrade. The role combines front‑desk operations, guest request handling, and local area guidance while maintaining the brand’s high standards of service and professionalism.

Key responsibilities

• Process check‑in and check‑out transactions and handle operational needs.
• Address guest requests promptly and provide information about local attractions.
• Complete daily reports and share highlights of the surrounding area with guests.
• Maintain a safe workplace by following company policies, protecting assets, and upholding quality standards.
• Stand, sit, walk, lift, carry, push, pull and place objects up to 10 lb without assistance during shifts.

Required profile

• High school diploma or G.E.D. equivalent.
• No prior related work or supervisory experience required.
• Ability to work on feet for extended periods and perform physical tasks as described.
• Commitment to confidentiality, professional appearance, and adherence to company policies.