Helpdesk Representative – English/French Speaker

About the role

The Helpdesk Representative will be the single point of contact for NCR Atleos customers, handling incident management and service requests in both English and French. You will work in a high‑volume environment, providing accurate solutions and maintaining detailed incident records.

Key responsibilities

• Receive and handle a large volume of customer calls, creating and updating incident records.
• Diagnose and resolve issues remotely using appropriate tools, and generate daily/weekly incident reports.
• Prioritize incidents based on documented guidelines and monitor ATM network performance.
• Escalate complex problems according to defined escalation paths.
• Collaborate with other support specialists to ensure timely resolution and keep customers informed.

Required profile

• Bachelor’s degree.
• Bilingual proficiency in English and French.
• Strong written and spoken communication skills.
• Ability to work under pressure and adapt to flexible, rotating work hours including weekends and holidays.

Required skills

• Proficiency with Windows operating systems.
• Experience using remote‑access tools to troubleshoot equipment.

What we offer

• Private health insurance.
• Employee referral bonus program.
• Wellbeing resources and baby bonus.
• Life, accident & disability insurance.
• Opportunities for internal career advancement and discounts at NCR Atleos partners.