IT Support Analyst – DMS Solutions

About the role

Comtrade System Integration, part of the Comtrade Group and a leading regional system integrator, is looking for an IT Support Analyst. The role advises and assists users in using document management system (DMS) solutions for judiciary and related processes, provides technical and procedural support and works closely with the technical team.

Key responsibilities

• Advise and assist users in using DMS solutions for judiciary and related processes
• Provide technical and procedural support based on an understanding of users' business processes
• Identify and resolve content-related issues, and forward technical questions to the technical team
• Resolve issues and client requests through a ticketing tool and record all actions taken
• Train users on-site and online, and present the system and new or updated functionalities to end-users
• Create and update documentation such as user manuals, knowledge bases and business processes
• Test the functionality of solutions and participate in solution implementation at the client's site
• Collaborate with other teams within the company

Required profile

• Educated in technical fields (computer science and information technology) and/or in law
• Experience in a similar role
• Understanding of judicial processes or experience working with judicial institutions
• High level of communication skills and the ability to explain technical topics clearly to users with different levels of knowledge
• Analytical skills, responsibility and consistency in work

Required skills

• IT literacy and quick learning of new applications
• Knowledge of Microsoft 365 products
• Experience with DMS solutions and ticketing systems
• Basic knowledge of databases and SQL queries

What we offer

• A chance to develop professionally in IT support
• An international project for Queen Mary University of London
• Hands-on experience with enterprise IT infrastructure and modern Service Desk processes
• Collaboration with experienced IT professionals in an international environment
• Opportunities to develop technical, analytical and communication skills
• A professional and supportive working environment