IT Support & Operations Specialist

About the role

Social Discovery Group (SDG) is a group of social discovery companies whose products help people connect online across cultures and regions. It is looking for an IT Support & Operations Specialist to run its infrastructure and act as IT support for a distributed team. The position is full-time and remote.

Key responsibilities

• Run the infrastructure end-to-end: VPS, dedicated servers, virtual machines, VPN, MFA, firewall, remote access, plus monitoring, logging and backups.
• Administer Google Workspace completely, including accounts, groups, aliases, security policy, SPF/DKIM/DMARC and migrations.
• Own Slack, OpenAI and other SaaS platforms, including version and system migrations.
• Provide L1/L2 IT support for a distributed team on Mac and Windows, handle onboarding and offboarding, remote laptop setup and device lifecycle.
• Negotiate with vendors, manage procurement and control payments on cloud resources, licenses and invoices.
• Occasionally set up the room for an offline station, including laptops, microphones and sound.

Required profile

• 5+ years as a sysadmin or in IT operations, having run Google Workspace end-to-end, including a domain migration.
• Hands-on experience with Slack, Confluence, Jira and SSO/2FA (Okta, Google, Azure AD or similar).
• Working knowledge of at least one public cloud (AWS/GCP/Azure) and on-premise basics such as DNS, DHCP, VPN, VLAN and firewall.
• Experience building and testing backups and fixing mail security issues (SPF/DKIM/DMARC).
• Direct experience dealing with vendors and procurement (contracts, invoices, renewals).
• B1+ English and Russian.

What we offer

• Full-time remote work.
• Pay level shared with candidates before employment starts.
• 28 calendar days of vacation and 7 wellness days per year.
• Bonuses up to $5,000 for recommending successful applicants.
• 50% payment for professional training, international conferences and meetings.
• Corporate discount for English lessons and health benefits, with up to $1,000 gross per year per employee to buy health insurance or cover medical fees.
• Equipped workplace in offices or co-working spaces, or reimbursement of workplace costs up to $1,000 gross once every 3 years.
• An internal gamified gratitude system with rewards from colleagues.