Junior Customer Experience and Billing Specialist

About the role

We are looking for a Junior Customer Experience and Billing Specialist to join our team supporting ButterflyMX’s property‑access solutions. You will handle client email inquiries, review invoices and ensure billing accuracy while maintaining a professional and helpful attitude.

Key responsibilities

• Promptly respond to client emails with professionalism and accuracy.
• Review invoices for accuracy and resolve any discrepancies.
• Resolve billing and customer credit issues via email and calls.
• Research and resolve payment discrepancies.
• Assist in obtaining remittance advices from customers.

Required profile

• Good command of the English language.
• Excellent written and oral communication skills.
• Proficiency in Microsoft Office suite (Word, PowerPoint, Excel – VLOOKUP, pivot tables).
• Patience and ability to manage a high volume of customer requests.
• Previous experience in a Customer Experience role.
• Familiarity with solving billing and payment issues.

Required skills

• Microsoft Word
• Microsoft PowerPoint
• Microsoft Excel

What we offer

• Opportunity to work on great projects.
• Remote work with a pet‑friendly office environment.
• Provided equipment and technology to support remote work.
• Private healthcare insurance for you and your family.
• Team building events.