Junior Salesforce Support Specialist

About the role

Better Collective is looking for a Junior Salesforce Support Specialist in Belgrade. As the first point of contact for users needing help with Salesforce and the connected systems, you solve what you can, escalate the rest with all the information needed and help spot patterns in the questions received. You report to the Head of Revenue Systems & Architecture and work closely with Salesforce admins, the Learning & Enablement Manager and the QA & Release Manager. This is a junior role with training provided.

Key responsibilities

• Handle user questions and issues as first-line support, resolving how-to questions and common problems
• Triage each issue and route it to the right person: system issues to admins and developers, data issues to Operations, process questions to business analysts
• Maintain escalated tickets with steps to reproduce, screenshots, affected users and business impact, and keep users updated until closure
• Write and update help articles and FAQs with the Learning & Enablement Manager
• Spot and report recurring issues, including problems appearing after a release
• Create and run regular data cleanup processes in Salesforce to ensure data readiness

Required profile

• 0 to 2 years of experience in IT support, application support, a service desk or a similar customer-facing role
• Interest in Salesforce or business systems and willingness to learn them in depth
• Structured approach to problem-solving and documentation
• Fluent written and spoken English
• Nice to have: Salesforce Administrator certification or Trailhead progress, and an understanding of sales or CRM processes

Required skills

• Experience with a ticketing tool such as Jira Service Management, ServiceNow or Linear is a plus
• Training provided on the platform

What we offer

• Private health insurance and 100% paid sick leave
• Canteen with free meals and drinks
• Flexible working hours, with occasional work from home
• Additional vacation days after two years
• Up-to-date equipment and a modern office in the city centre

Applications close on 12 December; send a CV and cover letter in PDF, in English. Expected start date: as soon as possible.