L1 Support – Customer Operations (Hospitality)
ncr · Belgrade
Description du poste
About the role
The Technical Support Representative will join NCR Voyix’s Technical Assistance Center to provide remote Level 1 support for hospitality and retail point‑of‑sale solutions, including ALOHA software and related hardware.
Key responsibilities
- Provide Level 1 technical support via phone, email and remote tools for ALOHA and related products.
- Diagnose software, hardware and system issues, document incidents in Salesforce/Neos, and ensure timely resolution.
- Escalate complex cases following established procedures and coordinate field service dispatch when needed.
- Maintain accurate customer records, incident logs and knowledge‑base articles.
- Collaborate with cross‑functional teams, mentor junior staff and participate in process‑improvement initiatives.
Required profile
- Strong troubleshooting and problem‑solving abilities.
- Excellent verbal and written communication skills.
- Customer‑focused mindset with attention to detail.
- Ability to work in a high‑volume, fast‑paced environment.
Required skills
- Experience with NCR Hospitality products, especially ALOHA.
- Knowledge of Windows operating systems and networking fundamentals.
- Proficiency with remote support tools and Salesforce/Neos.
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ncr
Belgrade