L1 Technical Support – First Line Tech Support
ncr · Belgrade
Description du poste
About the role
Join NCR Voyix as an L1 Technical Support specialist, serving as the first line of defense for client and field engineer inquiries. You will deliver world‑class service by handling calls, emails, and tickets, ensuring issues are resolved quickly or escalated appropriately.
Key responsibilities
- Respond to incoming calls, emails, and tickets from clients and field engineers.
- Diagnose and resolve technical issues remotely, or escalate when necessary.
- Monitor ticket queues and meet SLA commitments.
- Utilize knowledge bases to find solutions fast and share insights with the team.
- Own each issue from first contact to final resolution and keep stakeholders informed.
- Monitor systems and events to anticipate client needs.
Required profile
- A passion for problem‑solving and helping others.
- Fluent English with strong communication skills.
- Ability to stay calm under pressure.
- Willingness to work in a 24/7 environment, including weekends.
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ncr
Belgrade